Managing client satisfaction through everyday interactions

By Deb Feder (July 24, 2024, 3:21 PM EDT) -- In private legal practice, client relationships are at the core of everything. Creating new business starts with an introduction or referral (often from current or previous clients and colleagues). Current clients seem to keep most attorneys’ days filled with managing expectations and meeting project deadlines. Nurturing former clients and community relationships is often the key to repeat business and the pipeline of projects coming in the door....