Mind the gap: Compliance in the era of digital insurance distribution, part two

By Marisa Coggin ( June 11, 2024, 2:56 PM EDT) -- As with other types of online offerings, digital insurance products and services continue to evolve and are becoming increasingly personalized. Customers are being given more control over “self-service” options as companies seek to reduce areas of customer friction. While carriers and intermediaries continue to innovate insurance offerings and platforms in response to market demand, the regulatory framework in many jurisdictions has not yet evolved to contemplate the true manner in which policies are, and will be, sold, marketed or managed.  ...