Cariene Cadena, et al v. Customer Connexx LLC, et al

  1. July 17, 2024

    9th Circ. Shows Call Center Boot-Up Time Remains In Dispute

    A recent Ninth Circuit decision to send a wage and hour collective action by call center workers back to a lower court demonstrates how courts continue to grapple with ruling on claims for brief amounts of time. Here, Law360 explores the issue.

  2. July 12, 2024

    9th Circ. Brings Back Boot-Up Pay Claims For 2nd Time

    The Ninth Circuit revived and sent back to lower court a suit seeking pay from a call center for minutes that workers spent booting up their computers before their shifts, ruling it is still disputed whether the preshift work was too brief and administratively difficult to track.

  3. July 10, 2024

    9th Circ. Says Nev. Call Center Agents' Bootup Warrants Trial

    The Ninth Circuit on Wednesday revived, for a second time, call center agents' collective action alleging the time spent turning on and off their computers before their shifts is payable under the Fair Labor Standards Act, finding that to be a factual issue that should be resolved through a jury trial.

  4. November 22, 2023

    How Appellate Courts Changed The Course Of 5 Wage Cases

    An appellate opinion may breathe new life into a case that a lower court dismissed, or throw out a decision with instructions to conduct a fresh analysis that adopts a new legal test. Here, Law360 reviews what happened in five minimum wage and overtime cases where an appellate ruling changed the course of the litigation.

  5. October 24, 2023

    Call Center Tells 9th Circ. Meter For Bootup Time Is Still Good

    The time call center workers spent turning on and off their computers was too insignificant and is therefore not compensable, two employers told the Ninth Circuit, urging the appeals court to leave undisturbed a win a Nevada district court handed in their favor.

  6. August 24, 2023

    Call Center Workers Tell 9th Circ. Bootup Time Should Be Paid

    A Nevada district court's finding noncompensable the time call center workers spent starting and shutting their computers relied on a quantitative standard unsupported by federal law, the workers said, urging the Ninth Circuit to upend the ruling.