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Ambriz v. Google, LLC
Case Number:
3:23-cv-05437
See also:
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Multi Party Litigation:
Class Action
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June 21, 2024
Google Ditches Wiretap Suit Over AI Customer Service Calls
A California federal judge has tossed, for now, a proposed class action accusing Google LLC of using a "human-like" customer service product powered by generative artificial intelligence to illegally eavesdrop on Verizon users' calls, finding that Google was exempt from liability because it was acting as Verizon's agent.
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March 19, 2024
Google Fights Wiretapping Suit Over 'Fancy Tape Recorder'
Google LLC urged a California federal judge Tuesday to throw out a proposed class action alleging the tech giant's "human-like" customer-service product using generative text illegally eavesdrops on conversations without users' consent, arguing that the product is merely a "fancy tape recorder" that doesn't involve humans eavesdropping.
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October 25, 2023
Google AI Accused Of Wiretapping Customer Service Calls
Google's "human-like" customer service product powered by generative artificial intelligence learns by listening to and recording customers' conversations with human agents, but the customers don't know the technology is eavesdropping on them or that Google is collecting the data, according to a proposed class action filed in California federal court.